For Revisit Patients

For Patients with Appointment

If you are a patient with an appointment, please register at the “Return Visit Reception Machine” before your appointment time. A “Confirmation Sheet” will be issued from the machine after registering. Please take the “Confirmation Sheet” and go to your department to wait for your consultation.

Note: If you have Japanese National Health Insurance, please show your insurance card at the “Insurance Card Verification desk” at the first visit of each month, preferably before your consultation. (If you do not have time before your consultation, you can show your insurance card at the time of payment.)

Return Visit Reception Machine

Note: The “Return Visit Reception Machine” starts operating at 8:00.

For Patients Who Have Visited Before

Registration Hours

Please refer to the “Outpatient Services”for more info.

Procedures

• Even if you are a patient at our hospital, you need a referral letter (written within three months) for your first visit to a different department.
• Limit on number of departments you can visit in a single day:
  In order to ensure smooth running of outpatient services, we basically limit the maximum number of departments that you can visit in a single day to 2 departments. Your kind understanding would be appreciated.

Note: If you have lost your hospital ID card, please let our staff know at any of the counters. If you do not know which department to consult, please ask our staff at the General Information desk.

Days Outpatient Clinic is Closed

Saturdays, Sundays, National holidays, New Year holidays (from December 29 to January 3)

• Some departments do not accept walk-in patients on certain days of the week, so please contact the hospital for details.

The Flow of your Visit: Registration to Going Home

Registration

First Visit / Revisit (Without Appointment) counter

Please take a plastic waiting number tag at the counter, and you will be called in order. When you are called, please show your “hospital ID card” to the clerk for registration.

Registration at the counter starts at 8:30.

The “Return Visit Reception Machine” starts operating at 8:00.
If you have an appointment, please register at the “Return Visit Reception Machine”.

Patients who only have a blood test

Please register at the Blood Sampling Room on the 3rd floor.

Verifying Your Japanese National Health Insurance Card

Patients who checked-in at the First Visit/ Revisit (Without Appointment) counter

Your Japanese National Health Insurance card will be verified at the time of registration

Patients who register at the “Return Visit Reception Machine”

Patients who register at the “Return Visit Reception Machine” must have their Japanese National Health Insurance card verified at the “Insurance Card Verification Desk” (1st floor of the Main Building) before your consultation at the first visit of each month.

Note: If you do not have time before your consultation, you can show your insurance card at the time of your payment.

Note: We kindly ask you to have your insurance card verified before your consultation so that you do not have to wait long at the time of payment.　

Consulting Your Department

When it is your turn, you will be called by the “number” printed on your “Confirmation Sheet”.　

Billing and Payment

Patients with payment

Please show your “Confirmation Sheet” at the Billing counter. (If you are a patient only with a blood test, please show your hospital ID card.)
If it is your first visit of the month and you have not had your Japanese National Health Insurance card verified, please show your “insurance card” as well.

Note: If you have an “out-of-hospital prescription”, we need to stamp the prescription as a means of authenticating the document. Please show your “out-of-hospital prescription” at the Billing counter. Payment is to be made at the automated payment machine. After billing is done, your number will show up on the digital display board. When your number shows up, please make your payment at the automated payment machine. Your receipt and appointment slip for your next visit will be issued from the machine (Patients with an “in-hospital prescription” will be given a “Medicine Voucher” which is needed to receive your prescribed medications from the pharmacy inside the hospital).

Patients without payment

Please show your “Confirmation Sheet” at the Billing counter after your consultation. If it is your first visit of the month and you have not had your Japanese National Health Insurance card verified, please show your insurance card as well.

Note: If you have an “out-of-hospital prescription”, we need to stamp the prescription as a means of authenticating the document. Please show your “out-of-hospital prescription” at the Billing counter.

Note: Patients with an “in-hospital prescription” will be given a “Medicine Voucher” which is needed to receive your prescribed medications from the pharmacy inside the hospital.

Changing your Appointment

We can make changes or cancel your appointment at the Outpatient Appointment Desk. You can also reach us by phone at the number below.

However, in case you need to make changes to a test or examination, you will need to discuss with your doctor.

Open Hours

Outpatient Appointment Desk on the 3rd floor (next to the Department of Urology)

Open Hours:
8:30 – 17:00 (Monday-Friday)

Appointment Call Center

Open Hours:
8:30 – 17:00 (Monday-Friday)

Telephone numbers to change your appointment:
Tel: +81-3-3202-7494 / +81-3-3202-7495 (available only in Japanese)
Tel: +81-3-6228-0749　(direct number, available in English, Chinese, and Vietnamese)