Our Efforts against COVID-19

Our robust infection control as a Designated Medical Institution for Specified Infectious Diseases

To our patients

We are dedicated to providing healthcare service keeping a balance between COVID-19 care and other usual clinical practice with our inpatient wards partially closed. We appreciate your understanding and cooperation.

Healthcare services limited in the following areas:

• Wards closed for usage - Private rooms on floor 16 (from September 2021)

Our measures in preventing hospital-acquired infection

At NCGM, healthcare for COVID-19 is provided by infectious disease specialists and a healthcare team expertizing in this field. COVID-19 patients are treated in negative pressure rooms within the infectious disease unit.

In order to prevent contact of general patients and COVID-19 patients, we have thermal cameras at the entrance to check temperatures and perform PCR testing. PCR testing is required for all patients before admission (undergoing surgery, endoscopy) and upon being transported by ambulance.

Visiting Restrictions Update

Visiting restrictions implemented to prevent the spread of COVID-19 have been eased as of April 1, 2024.

but only for patients who need continued support for their daily life during hospitalization or need assistance for discharge.

To All Visitors

• Visiting hours are as follows:
  Mon-Fri: 14：00-16：30
  (The number of visitors tends to peak around 14:00.)
  *No visits on Saturdays, Sundays, or national holidays.
• Please come to the General Information Desk on the 1st floor to receive a
  visitor’s pass before going to the hospital ward.
  Visiting will not be allowed if you do not present your visitor’s pass at the ward.
• Visits are limited to around 30 minutes, maximum 2 visitors at a time, and visitors must be at least 12 years old.
• Visits outside the ward will not be allowed unless permitted by the hospital.
• Those with temperatures 37.0°C (98.6°F) or higher or the following symptoms
  will not be permitted to visit the ward: cough, difficulty breathing, phlegm, sore throat, runny or stuffy nose, diarrhea, fatigue, taste or smell changes, etc.
  Those who checked any of the categories listed on the “COVID-19 Self-Checklist” may not be permitted to visit.
• Please do not eat or drink while on the ward.
• Visitors are required to wear face masks and practice hand hygiene.
• Please do not bring flowers, as they are not allowed on the hospital ward. Bringing food or drink without prior permission is also prohibited.

To All Inpatients

• Inpatients may go to shops, coin-operated laundry rooms, etc. from 6:00 to 21:00 by following the rules below.

1. Adhere to precautionary measures (wear face masks and practice hand hygiene).
2. Let nurses know when you leave and return to the ward.
3. Eating or drinking outside your room or meeting visitors outside the ward are not allowed.

If you do not follow the instructions of our hospital staff, you may be asked to leave the facility and refused future visits.

Baggage Drop-Offs for Inpatients

Our rules for baggage drop-offs for inpatients are as follows.

Saturdays, Sundays, and National Holidays

Since visitation is not allowed these days, please drop off your baggage at the General Information Desk during the following hours.
Drop-off time: 14：00-16：30

The General Information Desk will not accept your baggage on weekdays. Please bring baggage directly to the patient’s room during visiting hours (14:00-16:30) on your weekday visits.

Please note

• Ward staff may not be able to respond quickly, so there may be a wait to pick up patients’ laundry and other items.
• Please tell the General Information Desk if you need to deliver valuables (cash, IC card, mobile phone, insurance card, mother and child handbook, etc.), expensive items, or anything fragile to the patient. Do not include them in baggage.
• Fresh flowers or food and beverages which are not permitted will not be accepted.

About the “Shinjuku City COVID-19 PCR Testing Center”

Click here for details and making an appointment.
Please note that Shinjuku City COVID-19 PCR testing at our hospital has been closed.